With our existing operation sites, you can start your own operations quickly and be interviewing readily available candidates from our pool of qualified staff within a matter of days or few weeks. You can start working with your chosen team members OR you can let our Operations Team handle the training, supervision and overall management of the day to day activities.
emveno’s understand that businesses varies a lot in terms of how it is envisioned or setup. With emveno, you are provided with various operational models that are designed to fit your needs. Ranging from security, facilities, human resources, recruitment, payroll, training, operational process & policies along with implementation, and other related services/aspects for your operations.
On top of it all, you can expect cost savings of around 50-70% on employment costs.
Some of our clients choose to manage their own operations with their own hires and our team take care of all local services and requirements. While some prefer emveno to handle all operational matters. This allows our clients to focus and build their core business.
emveno delivers the knowledge, the know how, required to start-up, operate a low-cost back office and customer experience operations without sacrificing quality.
The emveno outsourced call center can help your MVNO establish a high-performing inbound call center, delivering excellent telephone, e-mail, and instant-messaging services to your customers every day, all-year-round. Whether your company needs five, twenty, or more than fifty bi-lingual customer service representatives to handle technical support, product/service inquiries, order taking, and other services, our outsourced call center is the right for you.
We understand what is required for your customers via our managed MVNO and we have the extensive experience in setting up and operating inbound contact centers that handle one or more of the following tasks:
- technical support/troubleshooting
- order taking and order processing
- sales campaigns
- customer retention projects
- overflow calls from other in-house or external call centres
When you outsource you customer care needs, we see ourselves as a part of your business, and we fully understand that our work for your company is a crucial part of your customer experience strategy. customers matter