create, innovate, delegate, dominate
we are committed to offering a full suite of managed services, so our clients can have the full turn key solution to their managed MVNO requirement. this allows our customers to focus on core business whilst outsourcing of the managed MVNO core requirements via our managed services offering, and still being able to capitalise on the mobile growth phenomenon.
the emveno centre of excellence has assembled industry leaders and forward thinkers across all elements of the MVNO market to aid and assist the launch of managed MVNO’s. our team specializes in business and operations consulting for those wanting to entre the MVNO space. We offer a wide variety of end-to-end consulting solutions, from marketing, pre and post launch strategies, research and development, productizing, distribution, handsets and financing, compliance and regulatory consultation, infrastructure management, and customer care centres.
the emveno outsourced call center can help your new managed MVNO establish a high-performing inbound call center, delivering excellent telephone, e-mail, and instant-messaging services to your customers every day, all-year-round. whether your company needs five, twenty, or more than fifty bi-lingual customer service representatives to handle technical support, product/service inquiries, order taking, and other services, our outsourced call center is the right for you.
we understand what is required for your customers via our managed MVNO and we have the extensive experience in setting up and operating inbound contact centers that handle one or more of the following tasks:
- technical support/troubleshooting
- order taking and order processing
- sales campaigns
- customer retention projects
- overflow calls from other in-house or external call centres
when you outsource you customer care needs, we see ourselves as a part of your business, and we fully understand that our work for your company is a crucialpart of your customer-service strategy. customers matter